Refund & Returns Policy — The Little Wick

Last updated: 02 August 2026

Thank you for shopping with The Little Wick. Because every candle is hand poured to order in our studio in Benoni, this policy is written with that in mind. Please read it before placing an order.

Handmade, made-to-order products

Each candle is poured by hand in small batches once your order is placed, and is usually ready within one week. Because of this:

• Small variations in color, wax surface (frosting, wet spots), and scent strength between candles are natural characteristics of hand-poured soy wax, cotton wicks, and hand-mixed fragrance — not defects.
• Container shape, glass tone, and lid finish may vary slightly batch to batch.

Change of mind

We're happy to offer a refund or exchange on unused, unlit, and unopened candles within 7 days of delivery, provided:

• The candle is in its original packaging and has never been lit or burned
• You contact us before sending anything back (see below)
• You cover the cost of return shipping, unless the return is due to our error

Because each order is made specifically for you, we're unable to accept change-of-mind returns once a candle has been lit, even once — this is for hygiene and safety reasons, and because a burned candle can't be resold.

Damaged or faulty items

If your candle arrives broken, cracked, or visibly damaged in transit, or if there's a genuine fault with the wick, wax, or container:

1. Contact us within 48 hours of delivery at info@thelittlewick.co.za
2. Include your order number and clear photos of the damage (including the packaging, if it looks like a transit issue)
3. We'll arrange a replacement or full refund, including any delivery costs, at no charge to you

What can't be returned

• Candles that have been lit or partially burned
• Candles purchased on final sale or clearance (marked as such at checkout)
• Gift cards

How to start a return

Email us at info@thelittlewick.co.za or WhatsApp/call 0824454593 with your order number and the reason for the return. We'll confirm next steps and, where applicable, a return address.

Refunds

Once we've received and checked a returned item (or confirmed a damage/fault claim), we'll process your refund to your original payment method within 5–10 business days. You'll receive an email once it's on its way.

Your rights under South African law

This policy is in addition to, and does not limit, any rights you have under the Consumer Protection Act. If anything here is unclear or you believe your statutory rights differ from what's described, please contact us and we'll work it out.

Questions?

Reach us at info@thelittlewick.co.za or WhatsApp 0824454593, or via the contact details on our website.